Open Ticket Open TicketOpen a repair ticket to get a free, no obligation estimate. Device Type*Cell PhoneTabletComputer/LaptopPrinterNetworking Save and Continue Later Cell Phone/Tablet Manufacturer*AppleSamsungLGOtherDo you know the model number?*This can typically be found on the back. For Apple products it starts with an "A" and looks like: "A1234". Other manufacturers are all different.YesNoiPhone Model* iPhone 4 iPhone 4s iPhone 5 iPhone 5c iPhone 5s iPhone SE iPhone 6 iPhone 6s iPhone 6 Plus iPhone 6s Plus iPhone 7 iPhone 7 Plus iPad Model* iPad iPad 2 iPad 3 iPad 4 iPad 5 iPad mini iPad mini 2 iPad mini 3 iPad mini 4 iPad Air iPad Air 2 iPad Pro (12 inch) iPad Pro (10 inch) iPad Pro (9 inch) iPad Pro 2 (12 inch) Cell Phone/Tablet Repair Type* Screen Replacement Battery Charging Port Digitizer Home Button Speaker Other Other Repair Type Save and Continue Later Visit Type*I will drop off my deviceI need an on-site visit from a techYou have chosen to drop off your device You do not need an appointment to drop off your device. Please check our current operating hours at the bottom of this page. For an estimate on cost & time please bring the device to Town Tech located at 9 Lincklaen St. in Cazenovia (across from the post office).You have chosen on-site An on-site visit must be scheduled in advance. Please proceed filling out this form and follow the instructions once submitted. There is a one-hour minimum for all on-site visits.Printer Repair Type* Paper Jam Won't print Computer Repair Type*Select all that apply: Won't Boot Virus/Malware Battery Replacement Screen Replacement New/Reinstall Operating System Internet Problems Other More information about the issueIf applicable please include the steps to reproducing this issue. Model #*Manufacturer*AcerAppleAsusDellHPHTCLenovoSamsungSonyAccessories*Please select the accessories you are also leaving with the device. If not listed please include in the "More Information" box above. None Charger/Power Cord Case/bag External Hard Drive Monitor Keyboard Mouse Password/PinDoes you device have a login password required for this repair? Save and Continue Later Contact InformationName* First Last Company NameEmail* You will be emailed a copy of this form as a receiptPhone*Address Street Address Address Line 2 City AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code How did you hear about us?Walking byOnline searchFacebook pageFacebook AdInstagram adPoster/Bulletin boardWord-of-mouthNewspaper/Magazine Ad Save and Continue Later DisclaimerAfter reading the disclaimer scroll to the bottom on the page. I authorize Sparks & Associates, LLC (DBA Town Tech) technician(s) to perform work on my device. I understand that Sparks & Associates, LLC (DBA Town Tech) technicians have been trained to perform device hardware and software work, but Sparks & Associates, LLC (DBA Town Tech) is not an authorized service dealer. Further, I agree to release, indemnify, and hold harmless Sparks & Associates, LLC (DBA Town Tech) from liability for any claims or damages of any kind or description that may arise from any device work performed on my device, unless it is caused by severe negligence of Sparks & Associates, LLC (DBA Town Tech) or its agent. I understand that Sparks & Associates, LLC (DBA Town Tech) is not responsible for any data loss, which may occur as a result of work done on my device. I certify that I am the expressed owner of the device system described in this document. In the event that I am found not to be the true expressed owner of this device system, I assume all liability for any claim made as the result of the technical support rendered by Sparks & Associates, LLC (DBA Town Tech) on this device system, including those claims which assert negligence on the part of Sparks & Associates, LLC (DBA Town Tech). I understand that technical support rendered by Sparks & Associates, LLC (DBA Town Tech) may void manufacturer warranties for this device. Sparks & Associates, LLC (DBA Town Tech) does not assume any liability or warranty in the event that the manufacturer warranties are voided. I understand that Sparks & Associates, LLC (DBA Town Tech) offers no verbal or written warranty, either expressed or implied, regarding the success of this technical support. I expressly waive all claims against Sparks & Associates, LLC (DBA Town Tech) or any damages to this device or data that are incidental to the technical support rendered by Sparks & Associates, LLC (DBA Town Tech). The liability of Sparks & Associates, LLC (DBA Town Tech) is strictly limited to those damages to this device or data that are due to negligence on the part of Sparks & Associates, LLC (DBA Town Tech) while technical support is being rendered. Estimated Completion Time: Sparks & Associates, LLC (DBA Town Tech) will provide an estimated completion time for your repair/install. Unforeseen circumstances may have an impact on our ability to complete the repair(s) as provided in the estimate. Hardware Replacement: If replacement parts are needed for a repair, we will obtain them at your request. You are responsible for the cost of any replacement parts needed. Any old parts/hardware will be returned to you upon request when service is completed. Impact of Upgrades: Please be advised that it is your responsibility to understand the impact of upgrades to the operating system, applications and utility software. Such upgrades can lead to incompatibilities and the possible loss of data. device hardware and software work together and incompatibility may not become apparent until a later date. You are responsible for contacting the manufacturer of your software regarding compatibility issues before you request any upgrades. If the Operating System has to be replaced or reinstalled Sparks & Associates, LLC (DBA Town Tech) is responsible for installing the OS and all applicable updates. Any and all software beyond the Operating System is responsibility of the user, this includes, but is not limited to, such software as MS Office, Quicken, Quickbooks, TaxCut, and Anti-virus. Liability: Sparks & Associates, LLC (DBA Town Tech) liability for damage to your device is limited only to any damage which is determined to be caused by our negligent acts or negligent omissions. Our liability for repairs is limited to the total price of the repairs. Be aware that certain repairs, including but not limited to virus and spyware removal, may damage software and/or data installed on your device. This is to be expected and may require the re-installation of your operating system, programs, and data. Loss of Data: Sparks & Associates, LLC (DBA Town Tech) assumes that you have already done an adequate backup to retain all of your important data. Due to the process of repair, data may get damaged or at worst, deleted. Sparks & Associates, LLC (DBA Town Tech) is not responsible for the loss of any data which may occur while performing work on your device. You are responsible for backing up your own data. You may request that Sparks & Associates, LLC (DBA Town Tech) back up your data for you at the stated price; however, we do not guarantee any backup. Ownership: You must own the device that you bring in for repair(s). Sparks & Associates, LLC (DBA Town Tech) will return the device only to its owner when the repair(s) are complete unless otherwise stated by the owner. You must own and demonstrate ownership of any software that is to be installed or re-installed on your device by the Sparks & Associates, LLC (DBA Town Tech) by bringing in the original Software CDs and the appropriate keys and/or serial numbers. Payment: Fees for services rendered are due on completion of service. Unpaid accounts are subject to collection and other legal remedies. We reserve the right to request a deposit. Privacy: Our Technicians will not browse through your hard drive looking at your data; however, they may inadvertently see data during the course of their work. Please remove any personal or private files you do not want others to see. Anything found to be contraband, illegal or suspect of illegal activity will be immediately reported to law enforcement. Right to Refuse: In its sole discretion, Sparks & Associates, LLC (DBA Town Tech) reserves the right to refuse work that it believes is beyond the scope of its ability or for any other reason. Abandonment: If you do not pick up your equipment within ninety (90) days after we notify you that the requested service is complete, we will treat your equipment as abandoned. You agree to hold Sparks & Associates, LLC (DBA Town Tech) harmless for any damage or claim for the abandoned property. Any and all charges are still your responsibility. Scope of Work: Sparks & Associates, LLC (DBA Town Tech) will only perform the work agreed upon when you bring your device in for repair. You must authorize, in writing, any additional work which may be required. Warranty: Sparks & Associates, LLC (DBA Town Tech) does not warrant its work. We will demonstrate that the repair is complete at the time you pick up your device. Disclaimer Agreement*I CONFIRM THAT I HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. I agree NameThis field is for validation purposes and should be left unchanged. Save and Continue Later This iframe contains the logic required to handle Ajax powered Gravity Forms.